Online Returns To Retailers More Than Doubled In 2020 From 2019

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Online returns to retailers more than doubled in 2020 from the 2019 levels as the pandemic forced more consumers to shop online in 2020, according to a survey conducted by National Retail Federation and Appriss Retail. However, the total rate of returns is in line with recent years. In 2020, ecommerce accounted for $565 billion or 14 percent of total U.S. retail sales.

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