Online Returns To Retailers More Than Doubled In 2020 From 2019

Online returns to retailers more than doubled in 2020 from the 2019 levels as the pandemic forced more consumers to shop online in 2020, according to a survey conducted by National Retail Federation and Appriss Retail. However, the total rate of returns is in line with recent years. In 2020, ecommerce accounted for $565 billion or 14 percent of total U.S. retail sales.